Coronavirus Disease COVID-19 Response Plan

Latest update as at 23 March 2020

Hello dear families, representatives and visitors of our residents at San Carlo

As you would be well aware, the virus outbreak has increased.

Following discussion with our board we have decided to stop all non essential visits to our facility which includes families. This will commence from 5pm 23rd March.

We understand the difficulties this may cause but believe that this is necessary and in the best interest of our vulnerable residents. We will continue to keep you updated and thank for your ongoing support and understanding.

Thank you for your support and understanding.

Please direct any queries to sancarlo @ sancarlo.com.au.

Thank you.

Kind regards,
San Carlo Homes for the Aged
03 9404 1490


Update as at 18 March 2020

Hello dear families, representatives and visitors of our residents at San Carlo

Prime Minister Scott Morrison announced new restrictions on visits to aged care facilities today.  The new restrictions include the following:

  • Staff and visitors who have returned from overseas in the last 14 days will be not be permitted to enter an aged care facility.
  • Also banned from visiting is anyone who has been in contact with a confirmed coronavirus case, has fever or flu-like symptoms, or has not been vaccinated against influenza after 1 May 2020.
  • No school groups of any size will be allowed to visit, and children under the age of 16 should be visiting “only by exception”.
  • Visits will be limited to maximum of two people at one time per day, and are to be of a short duration.
  • Visitors may be immediate social supports, family members, close friends or professional service or advocacy workers.
  • Visits should be conducted in a resident’s room, outdoors or in a specific area designated by the facility, rather than communal areas where the risk of transmission to other residents is greater. There should be no large group visits or gatherings.

San Carlo would like to advise all friends and families of our revised visiting protocols

  • Temperature of all visitors to be taken upon entry as a precautionary check.
  • Limited visiting hours to 12pm to 4pm.
  • For any resident, 2 visitors at a time per visit per day
  • While we have not limited your visiting duration at this stage, please be mindful of the new restrictions and keep your visit a short duration.

Thank you for your support and understanding.

Please direct any queries to sancarlo @ sancarlo.com.au.

Thank you.

Kind regards,
San Carlo Homes for the Aged
03 9404 1490


Update as at 16 March 2020

Hello dear families, representatives and visitors of our residents at San Carlo

It has been 10 days since we introduced changes at San Carlo in response to COVID-19. We have been monitoring the situation daily as it continues evolving.

We appreciate the support & understanding you’ve shown us & our residents, but unfortunately as there is no improvement in the COVID-19 situation, we will be reducing visitor contact further by adjusting daily visiting hours to 12pm-4pm as of Wed 18 March 2020.

All other changes introduced on 6 March 2020 remain in effect, such as the visitation protocol of reporting first to the nurses’ station to have your temperature taken.

We understand the concerns this may cause but the health of our residents is our priority.

Please direct any queries to sancarlo @ sancarlo.com.au.

Thank you.

Kind regards,
San Carlo Homes for the Aged
03 9404 1490


Update As at 6 March 2020

Hello dear families, representatives and visitors of our residents at San Carlo

Upon advice from the Dept of Health, we will be making some changes at San Carlo in the best interests of our residents to minimise the chances of the coronavirus disease entering the facility. Hand sanitisers are also placed throughout the facility for your use.

Due to the heightened risks of the coronavirus disease for the elderly and in light of the upcoming influenza season, we urge you to exercise utmost caution even before the changes to be introduced. If you feel unwell at all, please refrain from visiting the facility and contact your local GP.

It would also a good idea to organise the flu vaccination for you and your family at this time – we strongly encourage you to discuss this with your GP.

These changes will be as of Tuesday 10th March 2020.

  • (A) Visiting hours will be restricted to 10am to 4pm, daily. If you have any flu-like symptoms please refrain from visiting San Carlo and contact your GP.
  • (B) We are required to check your temperature upon entry. Please report first to the nurses’ station when you visit to have your temperature taken.
  • (C) It is strongly recommended that residents are not taken out of the Home until further notice. If you wish to do so, we respectfully request that this is first discussed with the Registered Nurse-in-Charge of your loved one’s unit or our Clinical Care Coordinator, Lisa Zhang with at least 2 days’ notice.
  • (D) Regretfully, residents’ outings have also been cancelled until further notice.

We understand the inconvenience this may cause you, however our first priority is the health and well-being of our residents.

If you have any queries, please refer to the following document from the Department of Health for more information: www.sancarlo.com.au/doh-coronavirus-erp.

Thank you.

Kind regards,
San Carlo Homes for the Aged
03 9404 1490

 


Information on this Page:

Ten ways to reduce your risk of coronavirus disease

Symptoms of COVID-19

You are most at risk if…

… Travelled or transited through Iran or mainland China

… Travelled or transited through Cambodia, Japan, Hong Kong, Indonesia, Singapore, and Thailand


Information for Visitors on the Coronavirus Disease from the Department of Health

https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19 as at 5 March 2020

Ten ways to reduce your risk of coronavirus disease (COVID-19)

  • Wash hands often with soap and running water, for at least 20 seconds. Dry with paper towel or hand dryer.
  • Try not to touch your eyes, nose or mouth.
  • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue cough or sneeze into your upper sleeve or elbow.
  • Isolate yourself at home if you feel sick. If you take medication ensure you have adequate supplies.
  • Phone your GP first if you need medical attention. They will tell you what to do.
  • Continue healthy habits: exercise, drink water, get plenty of sleep, and now is the time to quit smoking. Call the Quitline 137 848.
  • Don’t wear a face mask if you are well.
  • Buy an alcohol-based hand sanitiser with over 60 per cent alcohol.
  • Get the flu shot (available April).
  • Shaking hands is optional!

Symptoms of COVID-19

The most common symptoms reported include:

  • Fever
  • Breathing difficulties such as breathlessness
  • Cough
  • Sore throat
  • Fatigue or tiredness

You are most at risk if you

Travelled or transited through Iran or mainland China

Anyone who has been in Iran or mainland China in the past 14 days or is a close or casual contact of a confirmed case of COVID-19 is at the highest risk of infection.

If you have been in Iran or mainland China (excluding Hong Kong SAR, Macau and Taiwan) in the past 14 days you are advised to:

  • stay at home (self-quarantine)
  • avoid public settings – this means you should not attend work, school, childcare or university or go to other public places such as restaurants, cinemas or shopping centres and should not use public transport or taxis
  • do this for 14 days after leaving mainland China or Iran (other than when seeking medical care)
  • only people who usually live in the household should be in the home. Do not allow visitors into the home
  • you should stay in a different room to other people as much as possible.

Close contact with a confirmed case

  • If you have been in close contact with someone who has coronavirus disease (COVID-19)
  • stay at home (self-quarantine).

If you feel unwell

  • If you are in any of these risk categories and begin to feel unwell and develop a fever or shortness of breath, a cough or respiratory illness during your period of isolation (self-quarantine), you should seek immediate medical attention.
  • Call ahead to your GP or emergency department and mention your travel to mainland China or Iran before you arrive at the doctor’s office so they can prepare appropriate infection control measures.
  • If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance and tell the operator your recent travel history

Travelled or transited through Cambodia, Japan, Hong Kong, Indonesia, Singapore, and Thailand

Other countries that are considered a risk include Cambodia, Japan, Hong Kong, Indonesia, Singapore, and Thailand.

If you have travelled to any of these countries in the last 14 days and begin to feel unwell – develop a fever or shortness of breath, a cough or respiratory illness – call the dedicated hotline on 1800 675 398 for advice. Please keep Triple Zero (000) for emergencies only.

Resources