Coronavirus Disease COVID-19 Information Page


San Carlo is open for scheduled window visits and bedroom visits at this time.
Please call us on 03 9404 1490 or email us on [email protected] to schedule a visit with your loved ones.

Children of any ages are allowed to visit as well.

Face masks must be worn at all times.

Windows will not be opened – you can call our cordless phones to facilitate conversation.

Prior to your window visit, please ensure that you have provided us with a copy of your current flu vaccination, or have it on hand if you prefer not to provide a copy.

Other types of visits will be considered on compassionate grounds – please do reach out to [email protected]

Worrying about Loved Ones?

This is a worrying time, especially for those who have loved ones in aged care.

If you are worried about your loved one, please contact us during business hours and ask for an update. We understand the importance of ensuring you know how things are going, even the simple things like ‘she slept well last night’, or ‘he enjoyed the exercise programme this week’.

Please keep in mind that times around mealtimes are generally busy, so we may have to call you back.

Staffing Changes

The staff rosters have undergone significant changes to accommodate the government requirement for those staff previously working at more than one aged care employer to choose which one they will work at for the next eight weeks, beginning Monday, 27 July 2020.

From the residents’ point of view, we are confident that these changes will not impact the level or quality of care received, although we are aware that many residents build close relationships with particular staff, and they may find that a little readjusting is needed.

Please be assured that all our staff go through a rigorous recruitment process that tests every aspect of their suitability to the role.


Thank you.

Kind regards,
San Carlo Homes for the Aged
03 9404 1490


Information on this Page:

How can I protect myself and others?

Symptoms of COVID-19

You are at risk if…

… Travelled recently

… Have had close contact with a confirmed case

… Feel unwell

Information for Visitors on Coronavirus from the Department of Health

Up to date information and advice about coronavirus (COVID-19) – symptoms and what to do to reduce the risk of infection are available online at the following link:

How can I protect myself and others?

  • Stay at home. Don’t visit friends or family at this time.
  • Do not travel throughout Victoria unless absolutely necessary.
  • Stay healthy with good nutrition, regular exercise and sleeping well.
  • Avoid excessive use of alcohol and for smokers, now is a great time to consider quitting. See more information on coronavirus (COVID-19) and smoking below.
  • Take the following hygiene actions:
    • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, sneezing, or using the toilet. If soap and water are not readily available, use a hand sanitiser that contains at least 60 percent alcohol.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
    • Do not share drink bottles, crockery or cutlery.
  • Stop shaking hands, hugging or kissing as a greeting.
  • Ensure a distance of at least 1.5 metres is kept between yourself and others.
  • Get vaccinated for flu (influenza). This will help reduce the strain on the healthcare system as it deals with coronavirus (COVID-19). Vaccines are now available from your GP and pharmacy.
  • Clean and disinfect high touch surfaces regularly e.g. phones, keyboards, door handles, light switches, bench tops.

Symptoms of COVID-19

If you have any of the symptoms, however mild, you should seek advice and get tested. To get further advice, call the 24-hour coronavirus hotline 1800 675 398, your general practitioner or use our online self-assessment tool.

The symptoms to watch out for are:

  • Fever
  • Chills or sweats
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste

In certain circumstances headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea may also be considered.

You are at risk if you

Have travelled recently

If you have travelled in the past 14 days you are advised to:

  • stay at home (self-quarantine)
  • avoid public settings – this means you should not attend work, school, childcare or university or go to other public places such as restaurants, cinemas or shopping centres and should not use public transport or taxis
  • do this for 14 days after leaving mainland China or Iran (other than when seeking medical care)
  • only people who usually live in the household should be in the home. Do not allow visitors into the home
  • you should stay in a different room to other people as much as possible.

Have had close contact with a confirmed case

Close contact with a confirmed case

  • If you have been in close contact with someone who has coronavirus disease (COVID-19)
  • stay at home (self-quarantine).

If you feel unwell

  • If you are in any of these risk categories and begin to feel unwell and develop a fever or shortness of breath, a cough or respiratory illness during your period of isolation (self-quarantine), you should seek immediate medical attention.
  • Call ahead to your GP or emergency department and mention your travel to mainland China or Iran before you arrive at the doctor’s office so they can prepare appropriate infection control measures.
  • If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance and tell the operator your recent travel history

If you have traveled in the last 14 days and begin to feel unwell – develop a fever or shortness of breath, a cough or respiratory illness – call the dedicated hotline on 1800 675 398 for advice. Please keep Triple Zero (000) for emergencies only.