San Carlo News


For all Victorian residential aged care facilities the following requirements apply from

21 August 2021

Visitors are only permitted into aged care or other sensitive settings for the following reasons:

Permitted reasons

•    To provide care and support for the resident’s physical and emotional wellbeing (including mental health supports and support for people living with dementia); Note: this may include a person who is visiting to prevent harm to a person’s mental or emotional health due to social isolation

•    As a nominated person under the Mental Health Act

•    As a nominated person providing support for a resident living with Dementia

•    To provide interpreter or informal language support

•    For learning to support the resident’s care upon discharge

•    To provide end of life support

Requirements for visits

•    Two visitors at one time (a group may exceed the “two visitors at a time” rule if dependents of a visitor are in the group and care for the dependents cannot be arranged).

•    Do not have to be from the same household.

•    No time limits.

•    It is one of the permitted reasons.

•    No more than two visitors per day except where providing end of life support.

There is no daily limit on the number of visitors for end of life care visits. End of life means where a resident’s death is expected within 28 days or less.

Remote / electronic visits

Providers are required to take all reasonable steps to facilitate telephone, video, or other means of electronic communication with support persons and family members to support the wellbeing of residents.

This facilitated communication should be reasonable and appropriate in the circumstances (e.g. phone call support for someone with hearing difficulties would not be appropriate).

Prospective residents 

•    Prospective residents not permitted to visit.

Enhanced face mask requirements

  • All visitors are required to wear face masks when in an indoor space or in any outdoor space when a visitor cannot maintain 1.5m distance from all other persons (except those with whom their ordinarily reside or an intimate partner).
  • All workers are required to wear face masks. Addition of eye protection (face shields are preferred) when treating COVID negative residents.

We will keep families informed of any changes via SMS or Email

Thank you.

Kind regards,
San Carlo Homes for the Aged
03 9404 1490
[email protected]

Information on this Page:

How can I protect myself and others?

Symptoms of COVID-19

You are at risk if…

… Travelled recently

… Have had close contact with a confirmed case

… Feel unwell

Information for Visitors on Coronavirus from the Department of Health

Up to date information and advice about coronavirus (COVID-19) – symptoms and what to do to reduce the risk of infection are available online at the following link:

How can I protect myself and others?

  • Stay at home. Don’t visit friends or family at this time.
  • Do not travel throughout Victoria unless absolutely necessary.
  • Stay healthy with good nutrition, regular exercise and sleeping well.
  • Avoid excessive use of alcohol and for smokers, now is a great time to consider quitting. See more information on coronavirus (COVID-19) and smoking below.
  • Take the following hygiene actions:
    • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, sneezing, or using the toilet. If soap and water are not readily available, use a hand sanitiser that contains at least 60 percent alcohol.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Cover your nose and mouth with a tissue when you cough or sneeze. If you don’t have a tissue, cough or sneeze into your upper sleeve or elbow.
    • Do not share drink bottles, crockery or cutlery.
  • Stop shaking hands, hugging or kissing as a greeting.
  • Ensure a distance of at least 1.5 metres is kept between yourself and others.
  • Get vaccinated for flu (influenza). This will help reduce the strain on the healthcare system as it deals with coronavirus (COVID-19). Vaccines are now available from your GP and pharmacy.
  • Clean and disinfect high touch surfaces regularly e.g. phones, keyboards, door handles, light switches, bench tops.

Symptoms of COVID-19

If you have any of the symptoms, however mild, you should seek advice and get tested. To get further advice, call the 24-hour coronavirus hotline 1800 675 398, your general practitioner or use our online self-assessment tool.

The symptoms to watch out for are:

  • Fever
  • Chills or sweats
  • Cough
  • Sore throat
  • Shortness of breath
  • Runny nose
  • Loss of sense of smell or taste

In certain circumstances headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea may also be considered.

You are at risk if you

Have travelled recently

If you have travelled in the past 14 days you are advised to:

  • stay at home (self-quarantine)
  • avoid public settings – this means you should not attend work, school, childcare or university or go to other public places such as restaurants, cinemas or shopping centres and should not use public transport or taxis
  • do this for 14 days (other than when seeking medical care)
  • only people who usually live in the household should be in the home. Do not allow visitors into the home
  • you should stay in a different room to other people as much as possible.

Have had close contact with a confirmed case

Close contact with a confirmed case

  • If you have been in close contact with someone who has coronavirus disease (COVID-19)
  • stay at home (self-quarantine).

If you feel unwell

  • If you are in any of these risk categories and begin to feel unwell and develop a fever or shortness of breath, a cough or respiratory illness during your period of isolation (self-quarantine), you should seek immediate medical attention.
  • Call ahead to your GP or emergency department and mention your travel to mainland China or Iran before you arrive at the doctor’s office so they can prepare appropriate infection control measures.
  • If you have serious symptoms, such as difficulty breathing, call 000 and ask for an ambulance and tell the operator your recent travel history

If you have traveled in the last 14 days and begin to feel unwell – develop a fever or shortness of breath, a cough or respiratory illness – call the dedicated hotline on 1800 675 398 for advice. Please keep Triple Zero (000) for emergencies only.